Therapist Induction Information
Click Here to Download a Copy of the Induction Checklist -->
Offer Of Contract Email Template
Copy, paste and amend in Email
Subject: Position Offer – No More Knots
​
Hi [Therapist First Name],
Thank you for taking the time to meet with us today. After speaking with [other Interviewer Name/s] and learning more about your hands-on skills and experience, we’re very pleased to offer you a position with No More Knots.
We believe you are ready to join us at [Level on Commencement] level to start, with a review scheduled in [review timeframe, e.g., 3–4 months] alongside [Trainer Name/Title]. From there, we’re confident you’ll be on track to progress to [Next Level] as soon as possible.
Position & Remuneration
-
Level on commencement: [Level]
-
Rate: $[Rate] per service hour
-
Next level rate (progression goal): $[Rate] per service hour
-
Saturday loading: Additional $5 per service hour
-
Engagement type: [Contractor / Employee], as discussed
We use Employment Hero for contracts and HR compliance. Once we’ve agreed on your shifts, we’ll send your formal contract through via this platform.
Proposed Shifts
Our greatest need at our [Clinic Location] clinic is currently:
-
[Day] – [Proposed hours, including note about breaks]
-
[Day] – [Proposed hours]
-
[Day] – [Proposed hours]
-
[Day] – [Proposed hours]
We ask that you commit to [minimum requirement, e.g., Saturday plus at least one other day], however we’re happy to discuss additional days if you’d prefer. Shift times and breaks can be discussed and confirmed to suit.
Training & Development
We’re committed to supporting your professional growth. You’re invited to join our upcoming training workshops:
[Month]:
-
[Workshop Title] – [Presenter] – [Location]
-
[Workshop Title] – [Presenter] – [Location]
[Month]:
-
[Workshop Title] – [Presenter] – [Location]
We’ll also arrange a 1:1 training session with [Trainer Name/Title], who leads much of our internal training and mentoring.
​
Next Steps
Please let us know if you’re happy to accept our offer and which days you’d like to join the team. Once shifts are confirmed, we’ll finalise and send through your contract.
We’re really excited about what you can bring to No More Knots and look forward to welcoming you on board.
Warm regards,
[clinic manager]
No More Knots
Welcome Email Template
Copy, paste and amend in Email
Subject: Welcome to No More Knots – Next Steps
​
Hi [Therapist First Name],
​
Thank you for your reply — we’re so pleased to hear you’re accepting the offer to join the No More Knots team as a contracted Remedial Therapist at [Clinic Location].
Congratulations and welcome 😊
This email outlines the next steps to get everything set up prior to your start date.
​
1. Contract Setup
To prepare your contract in Employment Hero (our digital HR platform), we’ll need the information requested further below.
Once your contract is created, you will:
-
Receive an email invitation to log in
-
Be able to review and digitally sign your contract
-
Download and save a copy for your records
Please note: Your Employment Hero login invitation is valid for 72 hours only. If it is not activated within this timeframe, the link will expire and we will need to manually reset and resend it.
​
2. Induction Planning
As discussed, we will schedule your face-to-face induction training for:
Proposed induction date/time: [Insert Day/Time]
(Approximately 1–2 days prior to your first shift.)
Please ensure you have:
-
Read this email thoroughly
-
Provided all requested information
-
Completed the online induction training (details below)
This will help your first day run smoothly.
​
3. Health Fund Provider Numbers & HICAPS
If you are updating or applying for new provider numbers, this process can take approximately 2–4 weeks.
If you haven’t already done so, it is important that you immediately notify your association of your clinic address:
[Insert Clinic Address]
This ensures your provider registrations are correctly linked to your practising location and prevents delays with health fund claims. Please notify us once your provider numbers have been updated so we can:
-
Inform reception
-
Begin your HICAPS provider application process​
​
​
First Steps – What To Do Now
​
1. Website Profile
Your therapist profile plays an important role in online bookings (we receive over 250 per week).
Please:
-
Review existing profiles on our website
-
Prepare your professional bio (similar style and tone)
-
Email it to [Clinic Manager Email] prior to your induction
We will take your professional profile photo on your first day in your NMK shirt (issued at induction).
​
2. Admin Information
A separate email will be sent outlining:
-
Invoicing & pay cycle information
-
SOAP note expectations
-
Shift/hours changes
-
General admin procedures
​
3. NMK Private Facebook Groups
We use private Facebook groups to communicate important updates, workshops, tutorials and team events.
Please:
-
Search for HeadOfficeNoMoreKnots on Facebook
-
Send a friend request
-
We will then add you to the relevant private groups
​
4. Document Copies Required
Please email copies of the following to [Clinic Manager Email] as soon as possible:
-
Diploma of Remedial Massage
-
Current Insurance Certificate
-
First Aid & CPR Certificates
-
Association Membership Certificate
You will also upload these documents to Employment Hero once your account is activated.
​
5. Online Induction Training
We’ve created an online induction program to make your onboarding easier and more efficient.
-
Allow approximately 1.5 hours to complete
-
Complete at least 1 day prior to your face-to-face induction
Access here:
https://www.nmkintraknot.info/
Password: ipsilateral
​
Information Required – Please Reply With The Following
To set up your Mindbody staff profile and internal records, please provide:
​
Personal Details
-
Full Name
-
Date of Birth
-
Mobile Number
-
Email Address
-
Residential Address
​
Professional Details
-
Association Name & Membership Number
-
ABN Number
​
Medical & Emergency
-
Any important medical history/conditions we should be aware of
-
Emergency Contact:
-
Name
-
Contact Number
-
Relationship
-
​
Banking Details
-
Bank Name
-
Account Name
-
BSB
-
Account Number
​
NMK Team Events
-
Food restrictions/allergies
-
Do you drink alcohol?
-
Favourite snack/treat/chocolate
​
Car Details (for clinic parking purposes)
-
Car make/model
-
Colour
​
Treatment Modalities – Please Confirm
Are you trained in and able to provide:
-
Trigger Point Therapy
-
Lymphatic Drainage
-
Stretching / MET / PNF
-
Pregnancy Massage
-
TMJ Treatment
-
Cupping
-
Taping
-
Dry Needling
​
Shift Availability Notice Period
What is the minimum notice period (travel time) you require to get to your clinic for the first client of your shift?
Reception may contact you if your start time changes due to bookings. Please keep your phone on and accessible during these times.
​
Recap – Checklist
✔ Reply with all requested information
✔ Email document copies + upload to Employment Hero
✔ Join the NMK Facebook group
✔ Complete online induction training
✔ Attend face-to-face induction
We understand this is a lot of information, however each component ensures your onboarding is smooth and professional from day one.
​
Thank you in advance for completing everything as soon as possible. If you have any questions or concerns, please don’t hesitate to reach out.
​
I’ll be in touch shortly to confirm your induction date and first shift details.
We’re really looking forward to having you as part of the NMK team.
​
​
Warm regards,
(Clinic Manager)
Practice Manager
No More Knots
Facebook Update Template
Copy, Paste and amend in Facebook
✨ Welcome to the team, [Therapist Name] ([Nickname])! ✨
​
We’re excited to welcome [Therapist Name] to our [Clinic Location] team over the coming weeks.
​
[Brief background — where they’re originally from / previous career / what brought them into massage or health.]
[Therapist Name] completed their [Qualification] at [Institution/Training Provider] and has a strong interest in [areas of interest or special skills]. [Optional: Trainer/Mentor feedback if relevant.]
[Personal touch — partner/family/pets/location/lifestyle — 1–2 warm sentences that help the team connect.]
They are friendly, [insert 2–3 personality traits], and we know they’ll be a fantastic fit for both our team and clients.
To start, [Therapist Name] will be working:
-
[Day]
-
[Day]
-
[Day]
Please help support them as they settle in and learn the NMK way of doing things 💛 A big thank you to everyone who helps them find their feet and feel welcome. Please say hello when you see them!
Introducing New Therapist to Team Email
Copy, paste and amend in email
Subject: New Therapist Joining the Team – [Therapist Name]
​
Hi Team,
We’re excited to let you know that [Therapist Full Name] ([Preferred Name]) will be joining the [Clinic Location] team from [Start Date].
[Therapist Name] recently completed their [Qualification] at [Institution], and brings experience in [relevant background, specialties, or previous industry experience]. We’re looking forward to having them onboard and supporting their transition into the NMK way of doing things.
​
Please make them feel welcome when you see them around the clinic — starting somewhere new can feel overwhelming, and a simple hello goes a long way.
​Support & Feedback
As always with new team members, we really value your support and feedback.
Please:
-
Help them if they have questions
-
Offer guidance where appropriate
-
Pass on any constructive feedback (positive or developmental) to [Practice Manager / Clinic Manager Name] directly
This allows us to:
-
Give well-deserved kudos
-
Provide additional mentoring or training where needed
-
Ensure a smooth onboarding experience
Your input makes a big difference in helping new therapists succeed at NMK. Thanks in advance for helping us create a welcoming and supportive environment.
We’re excited to have [Therapist Name] join the team.
Warm regards,
[Your Name]
[Title]
No More Knots