THERAPIST EXIT PROCESS

Listen & Feedback

Make sure we have a very honest conversation and ask "Are you happy to give me the key reasons for wanting to move on from NMK?" Make sure we listen and get any feedback that could be helpful

Options

Make sure we discuss (circumstances depending) whether there is an option for them to stay on board as a LOCUM therapist if this makes sense. If not, move onto discussing time frames.

Notice/TimeFrame

All therapist contracts state we need 6 weeks notice. Some people feel like this is a lot, however it takes at least 2 weeks minimum to find a replacement thearpist and then takes 4 weeks for their health funds to be approved. If they cannot give 6 weeks, try to stagger their days off the diary and find a compromise. If they work 5 days a week, see if they can move to 3-4 days then 2-3 days and then 1-2 days week by week so its not such a huge impact on the diary. 

Client Comms

Client communication is very important. We need the therapist to give us the name of 3-4 therapists they are happy to refer their clients to. We will include their names and shift availability in the email we send out to the clients. Ideally we send the email to clients 3-4 weeks prior to the therapist leaving with a $10 incentive for them to try a new therapist.

PRACTICE MANAGER CHECKLIST

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ADMIN MANAGER CHECKLIST