follow up email templates to send to clients
Checking in and following up with clients via email is a great way to facilitate client management and communication. It can make a HUGE difference to the outcomes for clients, and because it shows that you care, it builds trust & respect. It's not appropriate or required for all clients, but for those clients who would benefit from additional resources, reminders & referral information, its really worthwhile putting in a few minutes of time to copy and paste an email template from below, and insert any appropriate links or attachments.
Each therapist PC & clinic at NMK has an Outlook Email account set up for the NMK therapists to communicate with clients & referral partners / referrers.
So that replies can easily be found and catalogued for each therapist, we recommend the subject header always reads > SUBJECT: Follow up from [therapist name] @ NMK. If you have questions or need help with this, please reach out to your PM, Clinic Coordinator, or an experienced therapist. ** AS PER OUR POLICIES & PROCEDURES - DO NOT USE YOUR OWN PERSONAL EMAIL ACCOUNT TO COMMUNICATE WITH NMK CLIENTS**
General check-in follow-up w client:
General follow up w link/s to exercises you’ve demonstrated in clinic:
Hi (insert Client name),
It's (insert your name) here, your therapist from No More Knots. I just wanted to send a quick email following your recent treatment with me to touch base and give you the opportunity to respond if you have any questions or concerns.
Your (insert appropriate words neck / back / shoulders / hips etc) was/were really tight when I saw you and I’m hoping you’re feeling a lot better after treatment.
Please get in touch via email or phone (insert relevant clinic ph no here) if you have any questions or concerns.
I look forward to seeing you soon!
Cheers,
(insert your name)
(insert clinic location) NMK Therapist
www.nomoreknots.com.au
Hi (insert Client name),
It's (insert your name) here, your therapist from No More Knots. I just wanted to send a quick follow up email to check in and see how you are feeling after your recent treatment with me?
Remember to try and make time for the (insert what’s appropriate, eg - neck/back/shoulder/hip stretches/exercises) we talked about, they really can make a big difference to how you're feeling & moving.
As discussed, below are some quick links to videos that might help you in between now & when I see you in clinic.
Please get in touch via email or phone (insert relevant clinic ph no here) if you have any questions or concerns.
I look forward to seeing you soon!
(insert links here from Intraknot, Google, YouTube etc)
Cheers,
(insert your name)
(insert clinic location) NMK Therapist
www.nomoreknots.com.au
General follow up w health-related info links that you agreed to send client:
General follow up w referral info for client:
Hi (insert Client name),
It's (insert your name) here, your therapist from No More Knots. I just wanted to send a quick follow up email to check in and see how you're feeling after your recent treatment with me?
I’ve inserted a link below to the information that I promised I was going to send you about (insert relevant information. Eg – it could be about tips for managing stress, or back pain at work, or about general stretches, self massage or exercises for shoulder pain). I hope you find this useful.
(insert relevant link/s here from Intraknot, Google, YouTube etc)
Please get in touch via email or phone (insert relevant clinic ph no here) if you have any questions or concerns.
I look forward to seeing you soon!
Cheers,
(insert your name)
(insert clinic location) NMK Therapist
www.nomoreknots.com.au
Hi (insert Client name),
It's (insert your name) here, your therapist from No More Knots.
I just wanted to send a quick follow up email firstly to check in and see how you're feeling after your recent treatment with me?
Also, I wanted to pass on the information for that referral I spoke about. Below are the contact deteails of the _________ I mentioned. I really believe they may be able to help you with your __________. Please let me know how it all goes. If they are not the right practitioner for you I will do my best to help you find a better option.
Please get in touch via email or phone (insert relevant clinic ph no here) if you have any questions or concerns.
I look forward to seeing you soon!
Cheers,
(insert your name)
(insert clinic location) NMK Therapist
www.nomoreknots.com.au