follow up email & SMS templates to send to clients
Checking in and following up with clients via email is a great way to facilitate client management and communication. It can make a HUGE difference to the outcomes for clients, and because it shows that you care, it builds trust & respect. It's not appropriate or required for all clients, but for those clients who would benefit from additional resources, reminders & referral information, its really worthwhile putting in a few minutes of time to copy and paste an email template from below, and insert any appropriate links or attachments.
EMAILS: Each therapist PC & clinic at NMK has an Outlook Email account set up for the NMK therapists to communicate with clients & referral partners / referrers. So that replies can easily be found and catalogued for each therapist, we recommend the subject header always reads <<SUBJECT: Follow up from [therapist name] @ NMK>>.
SMS: The SMS template at the bottom is only to be used by NMK reception as an extra courtesy notification for clients who have been sent an email. You must gain PM approval to use this template.
If you have questions or need help with this process, please reach out to your PM, Clinic Coordinator, or an experienced therapist. **AS PER NMK POLICIES & PROCEDURES - IT IS NOT ACCEPTABLE TO USE YOUR OWN PERSONAL EMAIL ACCOUNT OR MOBILE PHONE TO COMMUNICATE WITH NMK CLIENTS**
Hi <<client's first name>>,
It's <<your name>> here, your therapist from No More Knots. I just wanted to send a quick email following your recent treatment with me to touch base and give you the opportunity to respond if you have any questions or concerns.
Your <<neck/back/shoulders / hips etc was/were>> really tight when I saw you and I’m hoping you’re feeling a lot better after treatment.
Please get in touch via email or phone <<relevant clinic ph no>> if you have any questions or concerns.
I look forward to seeing you soon!
Cheers,
<<your name>>
<<clinic location>>
NMK Therapist
www.nomoreknots.com.au
Hi <<client's first name>>,
It's <<your name>> here, your therapist from No More Knots. I just wanted to send a quick follow up email to check in and see how you are feeling after your recent treatment with me?
Remember to try and make time for the <<self-care strategies discussed, eg - neck/back/shoulder/hip stretches/exercises>> we discussed. Proactively and regularly doing this should make a big difference to how you are feeling and moving.
Below are some quick links to some video content that might help you in between now & when I see you in clinic.
Please get in touch via email or phone <<relevant clinic ph no>> if you have any questions or concerns.
I look forward to seeing you soon!
<<links here from Intraknot, Google, YouTube etc>>.
​
Cheers,
<<your name>>
<<clinic location>>
NMK Therapist
www.nomoreknots.com.au
Hi <<client's first name>>,
It's <<your name>> here, your therapist from No More Knots. I just wanted to send a quick follow up email to check in and see how you're feeling after your recent treatment with me?
I’ve inserted a link below to the information that I promised I would send you re <<relevant information. Eg – could be about tips for managing stress, back pain at work, info about general stretches, self massage or exercises for shoulder pain>>. I hope you find this useful.
<<relevant link/s here from Intraknot, Google, YouTube etc>>
Please get in touch via email or phone <<relevant clinic ph no>> if you have any questions or concerns.
I look forward to seeing you soon!
​
Cheers,
<<your name>>
<<clinic location>>
NMK Therapist
www.nomoreknots.com.au
Hi <<client's first name>>,
It's <<your name>> here, your therapist from No More Knots.
I just wanted to send a quick follow up email firstly to check in and see how you're feeling after your recent treatment with me?
Also, I wanted to pass on the information for that <<osteo/physio/ psychology/ specialist>> referral I mentioned. I really believe they will be able to help you get on top of your <<symptoms / injury>>.
​
Their details are:
<<name/phone/email>>.
Please keep me updated. If they are not the right practitioner for you I will do my best to help you find a better option.
Please get in touch via email or phone <<relevant clinic ph no>> if you have any questions or concerns.
I look forward to seeing you soon!
Cheers,
<<your name>>
<<clinic location>>
NMK Therapist
www.nomoreknots.com.au
Hi <<client’s first name>>,
It's the team at No More Knots <<clinic location>>🥨. We’re sending a quick sms to let you know that your Therapist, <<therapist’s first name>> has just sent you an email to check-in with you.
Please respond to the email from <<therapist’s first name>> if you have therapy-specific questions. For bookings or anything else appt related, pls contact the clinic on <<clinic ph number>> or go to www.nomoreknots.com.au.
We look forward to seeing you soon!
Have a great day, NMK 😊”