CLIENT FEEDBACK SURVEY
The day after a client has their treatment, they’ll get a quick text survey from our bot. This helps us keep a finger on the pulse of how we’re doing and gives clients an easy way to share their thoughts.
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Here’s what clients receive:
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“Thanks for visiting No More Knots [location]. Based on this visit, how likely would you be to recommend us? Reply 0–10 (10 = best). Reply STOP to end messages.”
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“Thanks! If you don’t mind letting us know, why did you choose that score? Reply with your comments or N to skip.”
What happens next:
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Each week, the clinic coordinator pulls all the survey results into a report and sends it to the clinic manager.
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If a client gives us a score under 8, the manager reaches out to check in and see what we could have done better.
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Every therapist also receives an email each week with all their feedback, so you can see exactly how your clients are feeling.
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The really glowing feedback doesn’t go to waste — we love using it (with permission) on our social media to share the good vibes.
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