EARLY 2017, JESS AND KEL SAT DOWN AND HAD A WORKSHOP TOGETHER ON "INSERT TOPIC", THIS WAS THE AMAZING STUFF THAT CAME OUT OF IT!
Before this conversation with Kel, I had a lot of change occur in my personal life and it was affecting my work life. I was very unhappy and unfulfilled as a whole, particularly with my ‘why’ for being a therapist. I was achieving my ‘why’ on the daily basis without thinking about it, but I couldn’t understand why I was having difficulty rebooking my clients for future appointments. Kel asked me to dig deeper as to why I was having difficulty rebooking my clients, and I discovered some surprising revelations. My intention when walking into the treatment room was to ‘deliver a result’. I knew I delivered a result, and I knew I delivered it well, but it still wasn’t getting my clients back for another treatment then and there. What I learned through reflection were my feelings toward how I felt about achieving this result. They were immediate, easy, boring, sloppy, not challenging, not stimulating, stagnant, not growing, repetitive, energy zapping, clock watching. Looking back, it was no wonder I was feeling unfulfilled and unhappy in my work and my personal life. What I also discovered was that I was relying on my clients to bring energy into their treatments which I could bounce off.
I was so sure that my intention was a sound platform for me to feel like I was giving my clients what they needed. What I didn’t realise was this was only giving them what they needed within the confinement of the four walls of the treatment room. I made them feel better, we had a great chat, I got my dose of energy for the next hour, play and repeat etc etc. However it wasn’t like this for all of my clients. Some treatments I would nail, and the client would leave feeling better, with homework advice on how they could start improving their life outside of the treatment room and we would plan how to get them moving forward to be a better version of them. Why could I do this with some clients and not others? This is when I realised I was working between two different ‘whys’ with all my different clients. With this discovery Kel helped me reverse the process of this new intention and get me moving forward in the right direction.
Reversing the process of how I wanted to feel from each treatment helped me redefine my new ‘why’ of treating. I wanted to feel personally challenged and mentally stimulated, long term growth for my clients, highly challenged, interested, motivated and excited. This lead me to my new why, ‘educating the client why this has happened, in terms they can understand / relate to, with a process that implements small, layered, achievable, accountable changes to help the client be a better version of them.’ In short, the client understanding why they need ongoing treatment and that they need to make a change in their life; which brings me full circle to Kel’s why of ‘I’m going to change your life’. Pretty ironic right!?
Once I discovered this, it was almost an overnight adaption to how I was treating my clients. I knew I had the knowledge and skill to do so it was just reaffirming confidence and belief in myself to follow through with the process I knew worked and firmly believed in for every client. Since then, my raving fans stats have improved almost 250% from my lowest fortnight, but more importantly the rebooking process is a by-product of my new why and intention, not the sole focus of getting this client back in for a treatment. My clients are now seeing results not only in the treatment room, but outside in their everyday life. They’re returning with less pain and less dysfunction and I am able to work on teaching them how to maintain these changes in their everyday life. This leaves me feeling happy and fulfilled at work, which transfers across into not only my personal life, but my life as a whole.
Throughout this whole process, and by whole process, I’m talking a good year or so of being unhappy and unfilled in my job, to taking some time to reflect and implement changes, I’ve been able to achieve this result in about a month since first sitting down with Kel and having this conversation!
SO WHAT DID I LEARN?
Reflect and reflect often
Dig deeper and don’t be afraid
Ask better questions of yourself and your clients
Involve your client in the process of their treatment plan
Have confidence in yourself and your ability, and reaffirm this daily!
You only have the power to change what’s in your control
You need to be very open, honest and vulnerable with yourself and the people around you if you really want to implement lasting change. This goes for yourself and your clients
Sometimes change is good and needed
You need to look after yourself first if you want to look after others
- JESS BOYD